General Terms and Conditions

§ 1 Scope of application / provider and conclusion of contract

These General Terms and Conditions apply to all orders placed in this online shop. This is a shop of Björn Müller, Kommunikationswirt (HA), Advertising and Marketing Communications (BA), Apothekenstr. 15, 21335 Lüneburg. I am your contractual partner for all orders from this shop. Only the German and English languages are available for the conclusion of contracts. All deliveries, services and offers are made exclusively on the basis of these general terms and conditions, which you recognise with your order. The customer's terms and conditions do not apply. Should our order confirmation contain typographical or printing errors or should our pricing be based on technical transmission errors, we are entitled to contest the order, whereby we must prove our error to you. Payments already made will be refunded immediately.

Conclusion of the purchase contract: The confirmation of receipt does not constitute acceptance of your offer, but is only intended to inform you that your order has been received. The purchase contract is only concluded when the items you have ordered are dispatched.

All deliveries are always made against advance payment. Exceptions are schools and other public / state institutions.

§ 2 Prices

The prices valid at the time of ordering apply. The period of validity of limited offers can be found where they are displayed in the shop. It may happen that promotional items are sold out more quickly than expected. There is therefore no guarantee of delivery. All prices quoted are net prices in euros and do not include VAT and shipping costs. Discounts are taken into account before the price is applied. Further discounts cannot be granted.

§ 3 Shipping costs and delivery conditions

Deliveries are made exclusively to companies, commercial individuals, public institutions and authorities. We reserve the right to request an extract from the commercial register or your business registration. All delivery times are non-binding and depend on weekends and public holidays, deliveries to islands, custom-made products and ex-works deliveries as well as individual agreements. When the goods you have ordered are handed over to the forwarding agent or carrier, I have fulfilled my contractual obligations and the risk is transferred to you. I am not liable for delays in delivery caused by force majeure or other circumstances for which I am not responsible. In general: Delivery only while stocks last. You, as the recipient of the goods, are obliged, in the presence of the supplier, to carry out an inspection of the type, quantity and condition of the delivered items immediately after receipt of the goods and to report any obvious defects immediately in writing and have them signed off by the forwarding agent.

The mode of dispatch and packaging shall be selected at our discretion. The delivery time within Germany is usually approx. 2-4 days after receipt of payment. Delivery times abroad and further information on our shipping costs can be found in our online shop.

§ 4 Complaints

Complaints about delivered items must be made within 5 working days of delivery. In accordance with the inspection and complaint obligations under § 377 of the German Commercial Code (HGB), you as the buyer must inspect the purchased item for any defects immediately upon receipt and report any existing defects. If you do not fulfil this obligation, you will lose your claims for defects. In the case of justified complaints, the decision between repair, exchange or refund lies with us. If soiled items are returned, we reserve the right to charge for the cleaning costs incurred. We also reserve the right to retain a restocking fee of 10% of the net order value when returning items. Custom-made products (e.g. hotel name imprints) as well as items sold by the metre and used items are excluded from a complaint. Complaints due to incorrect operation or lack of care and maintenance will also not be recognised. Obvious defects and missing items must be noted on the shipping documents and acknowledged by the deliverer.

§ 5 Retention of title

The goods remain my property until full payment has been made. Prior to the transfer of ownership, pledging, transfer by way of security, processing or remodelling is not permitted without my consent. In the event of sale, you assign your claim against the purchaser to me.

§ 6 Right of cancellation

Right of cancellation

You can cancel your contractual declaration in writing (e.g. letter or e-mail) within two weeks without giving reasons. The cancellation period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery). Timely dispatch of the cancellation is sufficient to comply with the cancellation period. The cancellation is to be sent to:

shopbuero | Björn Müller | Apothekenstr. 15 | 21335 Lüneburg

or to: service@shopbuero.com

Consequences of cancellation

In the event of an effective cancellation, the services received by both parties (with the exception of any minimum quantity surcharges and shipping costs) must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return the goods received in whole or in part or only in a deteriorated condition, you may have to compensate us for the value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection - as would have been possible for you in a shop, for example. In addition, you can avoid the obligation to pay compensation for any deterioration caused by the intended use of the item by not using the item as if it were your property and refraining from doing anything that could impair its value. You must bear the costs of returning the goods if the goods delivered correspond to those ordered. Otherwise the return is free of charge for you. The period begins for you when you send your cancellation and for us when we receive it.

End of the cancellation policy

§ 7 Liability

My liability for damages, irrespective of the legal grounds, is limited insofar as fault is involved. I am only liable for the breach of essential contractual obligations.

§ 8 Information and details

All prices are in EUR plus statutory VAT. Changes to product details may be made without prior notice. Errors, misprints and article availability excepted. Delivery without decoration. Item descriptions and illustrations are without guarantee. Content details generally refer to filling to the brim. Exact details must be confirmed by sample and consultation. Illustrations are protected by copyright, reproduction only with our written authorisation.

§ 9 Final provisions

Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision.

The law of the Federal Republic of Germany shall apply exclusively. The United Nations Convention on Contracts for the International Sale of Goods - CISG - shall not apply. The place of jurisdiction is Lüneburg.